Inode Technologies is the leader in AMC management Solution, AMC management Suite is an integrated Annual Maintenance Contract and Call Management Software which lends a helping hand in providing efficient and effective after sales service to customers. It maintains database of customers with complete details of billing address, installation address, and equipment installed along with the location of the equipment, configuration of the equipment and so on. Keeps track of the status of the equipment under warranty or under annual maintenance contract or out of contract or out of warranty.

Application Features :

  • Web-Based Solution
  • Module-Wise User rights
  • SQL Server Database for enhanced data security
  • Dashboard
  • User Log

Call Management :

  • Customer Complaint Registration
  • Option for customer to register their Query
  • Call Allocation
  • Call Register Engineer wise
  • Call Register Customer wise
  • Status of Complaints
  • Call Tracking

Service Management :

  • Service Report (Call Sheet) Entry
  • Call Sheet No Tracking
  • Service Report – Engineer wise
  • Service Report – Customer wise
  • Estimate of Service Costing
  • Performance Analysis of Engineer
  • Status of Complaints

AMC Management :

  • Customer Master with product & AMC details
  • AMC Due Report
  • Payment Pending Report – Product wise
  • Pending Bill Report
  • AMC Receipt Entry
  • Product & Service Master
  • AMC Billed – Payment Not received Report
  • Payment Pending Report – Consolidated
  • AMC Renewal
  • AMC Collection Report